If you are finding it hard to pay your rent or mortgage or you think that you are about to become homeless for another reason, such as due to a relationship breakdown, you should contact Liverpool City Council’s Housing Options Service as soon as possible. You are also classed as homeless if you are “sofa surfing.”

To contact the Housing Options Service you can call Careline, the council’s 24/7 social care contact centre, on 0151 233 3800 or visit any of the council’s One Stop Shops. In an out-of-office-hours emergency you should call Careline: 0151 233 3800 (Freephone 0800 731 6844).

The Housing Options Service will, as far as possible, work with you so that you keep your home, or an officer will do a homelessness assessment to work out if you are entitled to support from the council to find somewhere else to live.

Useful links

One Stop Shops